Communication is vital in every business and should be modeled from the owners. Effective communication with staff, customers and other stakeholders allows for ideas, inspiration and information to flow resulting in a business built on transparency. - When your staff feel heard they will engage with your business looking for ways to reduce waste, increase production and maintain positive relationships
- When you staff feel heard they will want to be involved in change, implementing new processes and be prepared to challenge change for the sake of change
- When your staff feel heard they will inform you when things are going not so well and well as when things are going well
The critical aspect is your staff need to be heard, acknowledged for their communication and action taken with their information.
Contact Jerome for a tip sheet on active listening and communication skills that will empower you to develop a business that is transparent and will have your staff talking to you and about you in a positive way!
